The Golden Section labs GoldenSection DataServer Online Help   Prev Page Prev Page
General information
About GSDataServer
Installation and system requirements
What's new in this version?
History of changes
User interface
Toolbar and menus
System tray icon
Working with program
First run
Adding and excluding files
Creating a new file
File access management
Program log
Program options
Technical support
You've lost a key?
License and registration
Registration
Limitations of unregistered version

Technical support

Got questions related to operation of The Golden Section Labs products? How can we help you?
  • Make sure you are doing things in a right way. We all make mistakes sometimes: just be attentive.
  • Check out the help file: it may already contain an answer to your question.
  • Visit GoldenSection DataServer Internet homepage at http://www.tgslabs.com/. You may find a new version of GoldenSection DataServer there. We are trying to release new versions of the program on a regular basis.

Technical Support

If you still have problems with GoldenSection DataServer, or if you have questions or any comments, please contact us from the technical support service section of our site at http://www.tgslabs.com/en/support/. Make sure you specify a valid e-mail address for feedback. We are very interested in getting your questions, comments on program improvement, bug reports, etc.
Furthermore, you can use this section to do the following:
  • Ask questions related to the purchase of the program: questions regarding the status of your order, sales terms, lost registration keys, pricing and discount information, etc.
  • Web-server support (comments on this website, reporting dead links, etc.)
While reporting a bug/problem, please specify the following information:
  • Is the problem reproducible? If so, how?
  • Which Windows version do you use? (Windows 95, 98, ME, NT 4.0, Windows 2000, Windows XP)
  • What version and build number of GoldenSection DataServer do you use? To get this information, select the Help | About GoldenSection DataServer... item in the main menu.
  • If you get a dialog box informing you of an error that has occurred, please send us (to support@tgslabs.com) the errors.log file located in the program folder.
We will try to help you as fast as possible (usually - within 1-2 working days).


Feedback

Your comments and suggestions are very valuable since they help us make GoldenSection DataServer a better product that suits all your needs. Many functions of GoldenSection DataServer and significant parts of its interface appeared thanks to comments of our users. Thus, if you have a good idea concerning a new program function or a way to optimize the program, please let us know by sending a message from the feedback section: http://www.tgslabs.com/en/feedback/.

Mailing list

If you want to be updated on changes/enhancements in GoldenSection DataServer or want to receive additional information about our products, company news and new databases, you can subscribe to corresponding mailing lists. To do this, go to our site's section at http://www.tgslabs.com/ and fill in the Subscribe to mailing lists form:

At any time you can unsubscribe from the selected mailing list or modify this list's settings by selecting the Change subscription option in the above-mentioned form. In addition, to subscribe to a mailing list which is used to notify users of GoldenSection DataServer updates, select Information about Updates... in the Help menu. As far as we are concerned, we guarantee that your e-mail address will not be redistributed to any parties or used improperly.

Visit GoldenSection DataServer homepage at http://www.tgslabs.com/ to download the latest version of the program and find out detailed information about new features of GoldenSection DataServer.
 Copyright 1999-2005 The Golden Section Labs
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